Studio Policies

We 💛 our members and studio, we value transparency and therefore these policies are in place to protect our members and keep fair and smooth studio operations.

Class Registration & Cancellation Policy

Hi, you must be an adult, 18 years of age or older to purchase memberships/packages or take classes at Bliss Balance Pilates Studio. Minors are not able to purchase memberships without parent consent and waiver.

Class Registration Requirement: Please create your member account with our booking system. All classes must be reserved through our online booking system or app. We recommend booking in advance to secure your spot, as classes can fill up quickly.

Late Cancellation: Cancellations must be made at least 12 hours before the class start time to avoid losing your class credit. Cancellations can be made through our booking system or app. If you are not able to cancel the class 12hrs before the class start time, this will result in a loss of class credit. This means a deduction of 1 class, from the class package/class membership balance.

No-Shows: Clients/Members who do not attend their reserved class and fail to cancel in advance will lose the class credit. This means a deduction of 1 class from the class package/class membership balance.

We don’t want you to lose your classes so please schedule and cancel in advance🙋🏼‍♀️

Waitlist: If you are on the waitlist for a class, you will be notified if a spot opens up. If you no longer wish to attend, please cancel your waitlist spot to allow others the opportunity to join.

Memberships & Packages

Memberships: Auto-renew- Our membership offers the best prices for classes in our studio. Memberships are non-transferable, non-refundable, and classes do not roll over. All classes must be taken within that membership month in order not to lose your classes, classes not taken will not roll over and will result in class loss. Memberships automatically renew every month from the date you purchase. By purchasing a membership, you agree to monthly auto-renew. We recommend you schedule your classes in advance, so you don’t lose any of your membership classes. Please review this carefully, if you have any questions about this policy, please contact us at hello@blissbalancepilatesstudio.com prior to purchasing a membership/packages/classes.

Membership Cancellation: Click to cancel. We are sad to see you go💔 but you can cancel your membership at any time after the first (current) billing cycle. Log on to your member account to cancel.

Class Packages: Class packages are valid for [2-3-6] months from the date of purchase (depending on the packaged purchase) please review the expiration dates carefully. Unused classes will not be refunded after the expiration date. New client promotion, all class credits must be completed in 4wks from purchase so not to forfeit/lose the class credits.

Account Updates: It is your responsibility to keep your account information up to date, including payment details, contact information, and class reservations. Please keep your account safe and do not share passwords.

Health & Safety Policies

We recommend you consulting your doctor prior to starting any fitness program to ensure this is the right exercise for you and your body. For your safety, if you have any underlying injuries or conditions be sure to consult with your doctor prior to taking classes.

Medical Conditions: do not take classes if you are recovering from an injury or if you currently have an injury.

• In case of injuries or medical conditions: We care about you, and for the safety of our community, we will request a medical release and require custom private classes to prepare prior to group classes.

Illness & Injury: If you are feeling unwell or sick please cancel your class and refrain from attending until you are fully recovered.

COVID-19, Influenza, the common cold & Other Communicable Diseases: For your safety and the safety of others, Bliss Balance Pilates Studio we ask that you stay home if you are feeling sick or unwell and come back when you feel better.

Personal Hygiene: Please ensure that you practice good personal hygiene before coming to class. This includes wearing clean workout attire and ensuring that hands and feet are properly washed. Bliss Balance Pilates Studio provides hand sanitizing stations throughout the studio for your convenience and to be used at your preference.

We ask that you clean and wipe down all the equipment used and touched after every use! We will allow you time for this at the end of class.

You must be 18 years of age older to participate in classes at Bliss Balance Pilates Studio.

Studio Etiquette

Respect and Courtesy: We ask that all members treat each other with respect and kindness.

Cell Phones: Please keep your cell phones on silent or vibrate mode while in the studio. So we can create a relaxing experience for all.

Personal Belongings: Please keep personal belongings, including bags and jackets, in the designated areas. Bliss Balance Pilates Studio is not responsible for lost or stolen items. We provide lockers with a key

Arriving On Time: Please arrive at least 5minutes prior to class. It is up to teachers’ discretion to accept late client/members into class. We really want you enjoy the class and don’t want you to miss the beginning. If you need to leave class early, please inform the instructor beforehand.

Studio Attire: it is recommended that you practice in work out attire that can accommodate movement and we use grippy socks for your safety in our studio. We have them available for purchase at the studio.

Cleanliness: We ask that you clean your mat, equipment, and props after each class using the disinfecting supplies provided. Cleanliness is key to maintaining a healthy studio environment.

Photography & Media

Please be respectful of others' privacy and we ask no filming of any kind during class.

You may take selfies or videos of yourself after class and don’t forget to tag us 😉

We may occasionally take beautiful pictures of you for promotional and marketing purposes only and will post with your permission only. If you opt-out please send us an email hello@blissbalancepilatesstudio.com

Payments & Fees

All payments and fees are processed through our secure processor (stripe) through our booking software.

Refunds: There are no refunds for classes, packages, or memberships.

We understand life happens and we can review emergencies on a case by case, please contact us to discuss.

Studio Closures & Holidays

Holiday Schedule: The studio may have modified hours or be closed during certain holidays. Any changes to the class schedule will be posted on our website, social media, and emailed to clients in advance.

Emergency Closures: In the event of a natural disaster, inclement weather, unforeseen circumstances, or even personal circumstances that force us to close the studio, we will notify clients of any closures or class cancellations via [in class/email/website/social media]. We will cancel with the class credit.

Instructor Polices:

Instructor Recommendations: Any of our instructors can make suitable class recommendations for clients and members, including but not limited to Level 1, Level 1.5, private 1:1, or even request the client discuss with their doctor prior to starting our pilates program.

Instructors may have to cancel classes for unforeseen reasons. We will make every effort to find a substitute. If we cannot find a substitute we will cancel with a class credit.

We love to hear feedback, to improve your experience in our studio.

Studio Liability & Disclaimer

Waiver of Liability: All clients/members are required to sign a Release of Liability Waiver before participating in any Pilates classes or activities at the studio or prior to taking our on demand pilates classes. This waiver acknowledges the inherent risks involved in physical activities and releases Bliss Balance Pilates Studio from all liability. Please review this if you have any questions, please contact us prior to starting any classes. contact us at hello@blissbalancepilatesstudio.com

You must be 18 years of age older to participate in classes at Bliss Balance Pilates Studio.

Feedback & Suggestions

Your experience at Bliss Balance Pilates Studio is important to us. If you have any feedback, questions, or suggestions, please feel free to reach out to us at hello@blissbalancepilatesstudio.com or speak to a staff member in person. We are here to ensure that your experience is as positive and fulfilling as possible.

• Unfortunately, if there us a breech in the studio policies or if we feel our studio or members may be compromised. we reserve the right to terminate the membership or a class package without a refund.

• Privacy Policy: your information collected is only used for Bliss Balance Pilates Studio marketing, promotions, sales, and newsletter, and is not shared. We process payment though stripe, a secure processor. We value your business, confidentiality, and time and we are committed to protecting your information.

  Please read the waiver thoroughly and ensure you understand prior to agreeing.